Bunzl Processor Division


Effective as of January 1, 2020

Last updated June 7, 2021


Bunzl Processor Division | Koch Supplies (“BPD,” “we,” “our,” or “us”) respects the privacy of your information.  This Privacy Policy is designed to assist you in understanding how we collect, use and safeguard the information you provide to us in using our website (“Site”) and the products and services provided through our Site (collectively, “Services”).

From time to time, we may change this Privacy Policy.  If we do, we will post an amended version on this webpage.  Please review this Privacy Policy periodically.

This Privacy Policy covers the following topics:

1. Collecting and Using Information
2. Cookies and Other Tracking Technologies
3. Third-Party Processors
4. “Do Not Track” Signals
5. Choices About Your Personally Identifiable Information
6. Security
7. Third-Party Links
8. Children’s Privacy
9. Notice to Nevada Residents
10. Notice to California Residents
11. Accessibility
12. How to Contact Us

Collecting and Using Information

Personally Identifiable Information We Collect Online

We collect Personally Identifiable Information from you through your use of the Site and Services.  “Personally Identifiable Information” is individually identifiable information about an individual consumer that we collect online and that we maintain in an accessible form.  We collect the following types of Personally Identifiable Information:

Information You Provide

We may collect the following Personally Identifiable Information that you voluntarily provide to us:

  • Customer Account. If you register for an online account, we will collect your first and last name, email address, phone number, and password.  When you log-in to your account, you will provide us with your email and password.
  • Email Sign-Up. If you subscribe to receive our eDeal offers, we will collect your email address.
  • Bunzl Processor Division Mobile Alerts. If you consent to receive Bunzl Processor Division Mobile Alerts, we will collect your mobile telephone number for the purposes of delivering or causing to be delivered calls, including calls using an automatic telephone dialing system or artificial or prerecorded voice, that may include telemarketing messages, advertisements or solicitations. For more information about Bunzl Processor Division Mobile Alerts, including how to opt-out, please view our Terms of Use.
  • Request a Catalog.If you request a catalog be shipped to you, we will collect your first and last name, email address, phone number, and shipping address, and you may provide us with your company information.
  • If you apply for a job, we, through our job listings service provider, will collect your first and last name, email address, and phone number.  You may also be asked to provide application materials, such as your resume and cover letter, and provide employment-related information (e.g., desired compensation and start date).
  • Live Chat.If you choose to chat with us on our Site, we may collect your email address and any Personally Identifiable Information that you may voluntarily provide.
  • Make a Purchase. If you make a purchase through our Site, we will collect your first and last name, email address, billing and shipping address, and phone number.  We use payment processors to process your credit card transactions.  Please see “Third-Party Processors” below for more information.
  • Contact Us. If you send us any feedback, questions, comments, suggestions, ideas, or interact with our Site or Services in any way, including through email or social media channels, we may receive your first and last name, email address, phone number, physical address and any other Personally Identifiable Information that you may voluntarily provide.

Information as You Navigate Our Site

We automatically collect certain Personally Identifiable Information through your use of the Site and Services, such as the following:

  • Usage Information. For example, the pages on the Site you access, the frequency of access, and what you click on while on the Site.
  • Device Information. For example, hardware model, operating system, application version number, and browser.
  • Mobile Device Information. Aggregated information about whether the Site is accessed via a mobile device or tablet, the device type, and the
  • Location Information. Location information from Site visitors on a city-regional basis.

Third-Party Information

In some cases, we may receive certain Personally Identifiable Information from you about a third party.  For example, as part of our job application registration process, you may provide the name, email address, and personal phone number of a third party.  If you submit any Personally Identifiable Information about another individual to us, you are responsible for making sure that you have the authority to do so and to allow us to use their Personally Identifiable Information in accordance with this Privacy Policy.

How We Use Your Personally Identifiable Information

We use the Personally Identifiable Information we collect to provide the Services to you, to improve our Services and Site, and to protect our legal rights.  In addition, we may use the Personally Identifiable Information we collect to:

  • Process your account registration;
  • Remember your preferences (e.g., browsing language, account login information);
  • Process and fulfill your order;
  • Review your job application;
  • Contact you regarding our products and services that we feel may be of interest to you;
  • Communicate with you about our Site or Services or to inform you of any changes to our Site or Services;
  • Provide support;
  • Maintain and improve our Site and Services;
  • Defend our legal rights and the rights of others;
  • Efficiently maintain our business; and
  • Comply with applicable law.

We may use your Personally Identifiable Information for any lawful purpose without a duty of accounting to you.

To the extent that we collect, extract, compile, synthesize, and analyze non-personally identifiable data or information resulting from your access to the Site, the data and information will be solely owned by us, and we may use it for any lawful business purpose without a duty of accounting to you, provided that the data and information is used only in an aggregated form, without directly identifying you, any user or customer, or any other entity or natural person as the source thereof.

How We Share Your Personally Identifiable Information

We may share the information that we collect about you in the following ways:

  • With BPD affiliates and other companies worldwide;
  • With service providers who perform data or Site-related services on our behalf (e.g., email, hosting, maintenance, backup, analysis, processing payments, fulfilling orders, delivering packages, etc.).  Any such service providers will be under an obligation to us to maintain the confidentiality of your Personally Identifiable Information;
  • To service providers to prepare, deploy and analyze advertising content;
  • To the extent that we are required to do so by law;
  • In connection with any legal proceedings or prospective legal proceedings;
  • To establish, exercise, or defend our legal rights, including providing information to others for the purposes of fraud prevention;
  • To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that Personally Identifiable Information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that Personally Identifiable Information;
  • To any other person or entity as part of any business or asset sale, equity transaction, merger, acquisition or in preparation for any of these events; and
  • To any other person or entity where you consent to the disclosure.

Cookies and Other Tracking Technologies

How We Use Cookies

Like many other companies, we use cookies and other tracking technologies (such as pixels and web beacons) (collectively, “Cookies”).  “Cookies” are small files of information that are stored by your web browser software on your computer hard drive, mobile or other devices (e.g., smartphones or tablets).

We use Cookies to:

  • Estimate audience size and usage patterns;
  • Understand and save your preferences for future visits, allowing us to customize the Site and Services to your individual needs;
  • Advertise content and services that relate to your interests;
  • Keep track of advertisements and search engine results;
  • Compile aggregate data about Site traffic and Site interactions to resolve issues and offer better Site experiences and tools in the future; and
  • Recognize when you return to the Site.

We set some Cookies ourselves and others are set by other entities.  We use Cookies set by other entities to provide us with useful information to help us improve our Site and Services, to conduct advertising, and to analyze the effectiveness of advertising.  For example, we use Cookies from Google, Microsoft (Bing), Facebook, LinkedIn and other similar companies.

How You Can Opt-Out of Cookies

Browser Settings

Cookies can be blocked by changing your Internet browser settings to refuse all or some Cookies.  If you choose to block all Cookies (including essential Cookies) you may not be able to access all or parts of the Site.

You can find out more about Cookies and how to manage them by visiting www.AboutCookies.org.

Platform Controls 

You can opt out of Cookies set by specific entities by following the instructions found at these links:

Advertising Industry Resources

You can understand which entities have currently enabled Cookies for your browser or mobile device and how to opt-out of some of those Cookies by accessing the Network Advertising Initiative’s website or the Digital Advertising Alliance’s website.  For more information on mobile specific opt-out choices, visit the Network Advertising Initiative’s Mobile Choices website.

Please note that these opt-out mechanisms are specific to the device or browser on which they are exercised.  Therefore, you will need to opt out on every browser and device that you use.

Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc.  Google Analytics uses Cookies or other tracking technologies to help us analyze how users interact with the Site and Services, compile reports on their activity, and provide other services related to their activity and usage.  The technologies used by Google may collect information such as your IP address, time of visit, whether you are a returning visitor, and any referring website.  The technologies used by Google Analytics do not gather information that personally identifies you.  The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies.  To learn more about Google’s partner services and to learn how to opt-out of tracking of analytics by Google, click here.

Google reCAPTCHA

We use Google reCAPTCHA, a free service provided by Google, Inc., to protect our Site from spam and abuse.  Google reCAPTCHA uses advanced risk analysis techniques to decipher humans and bots.  Google reCAPTCHA works differently depending on what version is deployed.  For example, you may be asked to check a box indicating that you are not a robot or Google reCAPTCHA may detect abusive traffic without user interaction.  Google reCAPTCHA works by transmitting certain types of information to Google, such as the referrer URL, IP address, visitor behavior, operating system information, browser and length of the visit, cookies, and mouse movements.  Your use of Google reCAPTCHA is subject to Google’s Privacy Policy and Terms of Use.  More information as to Google reCAPTCHA and how it works is available here.

Live Person

We use LivePerson’s mobile and online messaging technologies to enable digital communication with our users through chat, voice, messaging and other methods.  This technology collects chat and messaging transcripts.  It may also collect information related to your browsing, purchasing, and online behavior.  In addition, it may store automatic information, such as Internet Protocol address, operating system and type of device used.  The information generated by LivePerson will be transmitted to and stored by LivePerson and will be subject to LivePerson’s privacy policy.


We use Hotjar in order to better understand our users’ needs and to optimize this service and experience.  Hotjar is a technology service that helps us better understand our users’ experience (e.g., how much time they spend on which pages, which links they choose to click, what users do and do not like, etc.) and this enables us to build and maintain our service with user feedback.  Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices.  This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our Site.  Hotjar stores this information on our behalf in a pseudonymized user profile.  Hotjar is contractually forbidden to sell any of the data collect on our behalf.

Third-Party Processors

To ensure that your Personally Identifiable Information receives an adequate level of protection, we have put in place appropriate procedures with the service providers we share it with to ensure that it is treated consistent with applicable data security and privacy laws.  For example, we use a third-party payment processor to process purchases on our Site.  We do not store full credit card information on our system.  As such, the collection and use of your financial data is governed by the terms of use and privacy policies of the third-party payment processor.  We use Payeezy, and you can find its privacy policy here: https://www.firstdata.com/en_us/privacy.html.

“Do Not Track” Signals

Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked.  Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, the Site does not currently interpret, respond to or alter its practices when it receives “Do Not Track” signals.

Choices About Your Personally Identifiable Information

Review and Request Changes to Your Personally Identifiable Information

You may use your account to access, correct, or view certain Personally Identifiable Information we have collected and which is associated with your account. To review or request changes to any of your Personally Identifiable Information, please contact customer service by telephone at 1-800-630-1823 or email us at privacy@bunzlnalegal.com.

Marketing Communications

To unsubscribe from our marketing emails, please click the unsubscribe link included in the footer of our emails.  You also may submit a request to us at privacy@bunzlnalegal.com.


We maintain commercially reasonable security measures to protect the Personally Identifiable Information we collect and store from loss, misuse, destruction, or unauthorized access.  However, no security measure or modality of data transmission over the Internet is 100% secure.  Although we strive to use commercially acceptable means to protect your Personally Identifiable Information, we cannot guarantee absolute security.

Third-Party Links

The Site and Services may contain links that will let you leave the Site and Services and access another website.  Linked websites are not under our control.  Except as stated below, this Privacy Policy applies solely to Personally Identifiable Information that is acquired by us on this Site.  We accept no responsibility or liability for these other websites.

Children’s Privacy

The Site and Services are not intended for children under 18 years of age.  By using our Site and Services, you represent that you are 18 years of age or older.  In compliance with the Children’s Online Privacy Protection Act, 15 U.S.C., §§ 6501-06 and 16 C.F.R., §§ 312.1-312.12, we do not knowingly collect, use, or disclose personal information from children under 13.

Notice to Nevada Residents

Nevada law allows Nevada residents to opt-out of the sale of certain types of personal information.  Subject to several exceptions, Nevada law defines “sale” to mean the exchange of certain types of personal information for monetary consideration to a person for the person to license or sell the information to additional persons.  We do not currently sell personal information as defined in the Nevada law.  However, if you are a Nevada resident, you still may submit a verified request to opt-out of sales and we will record your instructions and incorporate them in the future if our policy changes.  Opt-out requests may be sent to privacy@bunzlnalegal.com.

Notice to California Residents

The California Consumer Privacy Act (CCPA) requires that we provide California residents with a privacy policy that contains a comprehensive description of our online and offline practices regarding the collection, use, disclosure, and sale of personal information and of the rights of California residents regarding their personal information.  This section of the Privacy Policy is intended solely for, and is applicable only as to, California residents.  If you are not a California resident, this does not apply to you and you should not rely on it.

The CCPA defines “personal information” to mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household.  Personal information does not include publicly available, deidentified or aggregated information.  For purposes of this “Notice to California Residents” section we will refer to this information as “Personal Information.”

Right to Know About Personal Information Collected, Disclosed, or Sold

If you are a California resident, you have the right to request that we disclose what Personal Information we have collected about you in the 12-month period preceding your request.  This right includes the right to request any or all of the following:

  • Specific pieces of Personal Information that we have collected about you;
  • Categories of Personal Information that we have collected about you;
  • Categories of sources from which the Personal Information was collected;
  • Categories of Personal Information that we sold (if applicable) or disclosed for a business purpose about you;
  • Categories of third parties to whom the Personal Information was sold (if applicable) or disclosed for a business purpose; and
  • The business or commercial purpose for collecting or, if applicable, selling Personal Information.

The CCPA defines “sell” to mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a California resident’s Personal Information to another business or a third party for monetary or other valuable consideration.

How to Submit a Request to Know

You may submit a request to know by completing our online request form available here, emailing us at privacy@bunzlnalegal.com, or by calling us at 1-800-630-1823.

Collection of Personal Information

We currently collect and, in the 12 months prior to the Last Updated date of this Privacy Policy, have collected the following categories of Personal Information:

  • Identifiers (name, account name, email address, postal address, and telephone number)
  • Unique personal identifiers (cookies, beacons, pixel tags, mobile ad identifiers, or other similar technology; customer number, unique pseudonym or user alias; Internet Protocol address)
  • Social Security number
  • Financial information (bank account number and credit and debit card number)
  • Internet or other electronic network activity information (browsing history; search history; information regarding consumer’s interaction with website, application or advertisement; and geolocation data)
  • Commercial information (records of products or services purchased, obtained or considered; or other commercial information such as the last four digits of credit cards, shipping and tracking information)
  • Inferences drawn from above information to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes

The Personal Information is collected from California residents directly and from marketing affiliates, our online chat provider, and operating systems and platforms.  Not all categories of Personal Information are collected from each source.

In addition to the purposes stated above in the section “Collecting and Using Information,” we currently collect and have collected the above categories of Personal Information for the following business or commercial purposes:

  • Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards
  • Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity
  • Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, and providing analytic services
  • Undertaking activities to verify or maintain the quality or safety of our services, and to improve, upgrade, or enhance the services
  • Inducing another person to buy or subscribe to products, goods, information, or services, or enabling or effecting, directly or indirectly, a commercial transaction

Disclosure of Personal Information

The following table identifies the categories of Personal Information that we disclosed for a business purpose in the 12 months preceding the Last Updated date of this Privacy Policy and, for each category, the category of third parties to whom the Personal Information was disclosed.  We did not sell Personal Information to third parties in the 12 months preceding the Last Updated date of this Privacy Policy.

Category of Personal Information Category of Third Parties to Whom Information was Disclosed
Account name Web hosting platform and direct mailing provider
Email address Web hosting platform, email provider, and social networks
Search history Web hosting platform
Name Web hosting platform and direct mailing provider
Internet Protocol address Web hosting platform and data analytics provider
Postal address Shipping and packaging providers
Financial information (bank account number; debit and credit card numbers) Credit application and background check providers
Cookies, beacons, pixel tags, or other similar technology Data analytics provider

We do not knowingly collect or sell the Personal Information of minors under 16 years of age.

Right to Request Deletion of Personal Information

If you are a California resident, you have the right to request that we delete the Personal Information about you that we have collected.  However, per the CCPA, we are not required to comply with a request to delete if it is necessary for us to maintain the Personal Information in order to, for example, complete a transaction, detect security incidents, comply with a legal obligation, or otherwise use the Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information.

How to Submit a Request to Delete

You may submit a request to delete by completing our online request form available here, emailing us at privacy@bunzlnalegal.com, or by calling us at 1-800-630-1823.

Our Process for Verifying a Request to Know or Delete

If we determine that your request is subject to an exemption or exception, we will notify you of our determination.  If we determine that your request is not subject to an exemption or exception, we will comply with your request upon verification of your identity and, to the extent applicable, the identity of the California resident on whose behalf you are making such request.  We will verify your identity either to a “reasonable degree of certainty” or a “reasonably high degree of certainty” depending on the sensitivity of the Personal Information and the risk of harm to you by unauthorized disclosure or deletion as applicable.

For requests to access categories of Personal Information and for requests to delete Personal Information that is not sensitive and does not pose a risk of harm by unauthorized deletion, we will verify your identity to a “reasonable degree of certainty” by verifying at least two data points that you previously provided to us and which we have determined to be reliable for the purpose of verifying identities.

For requests to access specific pieces of Personal Information or for requests to delete Personal Information that is sensitive and poses a risk of harm by unauthorized deletion, we will verify your identity to a “reasonably high degree of certainty” by verifying at least three pieces of Personal Information previously provided to us and which we have determined to be reliable for the purpose of verifying identities.  In addition, you will be required to submit a signed declaration under penalty of perjury stating that you are the individual whose Personal Information is being requested.

Right to Opt-Out of Sale of Personal Information

If you are a California resident, you have the right to direct a business to stop selling your Personal Information. We do not sell Personal Information as it is defined in the CCPA.

Right to Non-Discrimination for the Exercise of a California Resident’s Privacy Rights

We will not discriminate against California residents if they exercise any of the rights provided in the CCPA as described in this section “Notice to California Residents.”

Authorized Agents

If you are submitting a request on behalf of a California resident, please submit the request through one of the designated methods discussed above.  After submitting the request, we will require additional information to verify your authority to act on behalf of the California resident.

Shine the Light Law

If you are a California resident, California Civil Code § 1798.83 permits you to request information regarding the disclosure of your personal information by us to third parties for the third-parties’ direct marketing purposes (as those terms are defined in that statute).  To make such a request, please send an email to privacy@bunzlnalegal.com.


We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities.  If you wish to access this Privacy Policy in an alternative format, please contact us as described below.

How to Contact Us

To contact us for questions or concerns about our privacy policies or practices please contact us via any of the following methods:

In writing:
Bunzl Processor Division | Koch Supplies
c/o Bunzl Distribution USA, LLC
One City Place Drive, Suite 200
St. Louis, MO 63141

By phone:  1-800-630-1823
By email:  privacy@bunzlnalegal.com